HubSpot vs. Zendesk Sell: 2024 Comparison Guide

When it comes to customer relationship management (CRM) software, two heavy hitters always come to mind: HubSpot vs. Zendesk Sell. Both platforms offer powerful features to help businesses streamline their sales processes and close more deals.

Be sure to download our in-depth comparison guide for the two platforms!

So, which CRM is right for your business? Let’s look closely at HubSpot vs. Zendesk Sell to see how they compare.

HubSpot: Straightforward CRM for Sales Teams

For starters, HubSpot Sales Hub is a more comprehensive CRM than Zendesk Sell. The company also offers marketing, sales, and customer service tools. Whether a sales team, marketing team, customer service team, or operations manager, HubSpot has something for everyone. If you’re looking for a CRM that can do it all, HubSpot is a good option.

Let’s take a look at HubSpot’s key features:

• Tracking and analyzing sales processes and activity in real-time
• Access reports on sales activity, productivity, and individual performance
• Email tracking, email marketing, prospect tracking, meeting scheduler, live chat
• Organizes deals in your sales pipeline and creates tasks
• Free forms and landing pages
• Social Media Marketing
• Lead generation tools
• Ad management
• Universal inbox – gives your entire team a centralized view of every customer interaction
• Customizable forms
• Over 1090 integrations are available
• Ticketing

[Learn More – What’s Better: HubSpot or Zendesk Sell?]

Zendesk Sell: CX-Focused CRM Software

On the other hand, Zendesk Sell is a more focused CRM designed specifically for sales teams looking to boost the customer experience. It offers deal tracking and pipeline management and is better used by mid-sized – enterprise businesses. If your business is looking to strengthen customer relationships, Zendesk Sell may be a better option for you.

Here are some key features that Zendesk Sell offers:

• Email integration – users can sync their existing email to Sell for automatic tracking, alerts, and templates
• Insights and reporting
• Sales engagement tools such as buildable prospect lists and customizable email sequences for efficient lead follow-up
• Task Player allows users to work through routine sales activities like outreach
• Ability to log, record, and reference calls and send/receive texts from a lead, contact, or deal
• Email and task sequences to engage leads
• Email tracking and notifications
• Mobile integrations
• Power dialer (custom call list that automatically cycles through customers and prospects)
• Sales triggers

HubSpot Pricing

In addition to the Starter, Professional, and Enterprise pricing bundles, HubSpot offers a free CRM plan. The free tools include:

• Forms
• Email Marketing
• Ad Management
• Live Chat
• Reporting Dashboard
• Team email
• HubSpot mobile app
• Marketing events object
• Email reply tracking
• User management
• Customer user permissions
• Standard SSL certificate

Starter: Starts at $45/month

• Includes 1,000 marketing contacts (additional marketing contacts are sold in increments of 1,000 from $45/month)
• Includes all free tools
• Form and email marketing automation
• Email and in-app chat support
• Responsive landing pages built to convert using a drag and drop editor

Professional: Starts at $800/month

• Includes 2,000 marketing contacts (additional marketing contacts are sold at increments of $5,000 from $224.72/month
• Includes start plan plus…
• Omni-channel marketing automation
• ABM tools such as company scoring, properties, templates, and reports
• multi-language content
• social media marketing
• Contact and company scoring
• Collaboration tools using an integrated marketing calendar, tasks, and in-app commenting
• Customizable and buildable reports
• Salesforce integration
• campaign reporting
• Advanced phone support

Enterprise: Starts at $3,200/month

• Includes $10,000 marketing contacts, and additional marketing contacts are sold at increments of 10,000 from $100/month
• Professional plan plus…
• Team Management Features such as single sign-on, partitioning, hierarchical teams, permission sets, email send frequency cap, and field-level permissions
• Ability to store any type of data in HubSpot (subscriptions, locations, shipments, events, and more) and run reports on this data
• Custom object data for marketing automation, better segmentation, and more
• Salesforce custom object sync
• Adaptive testing
• Multi-touch revenue attribution
• Behavioral event triggers and reporting
• Predictive lead scoring

[Download: In-Depth Comparison Guide for HubSpot and Zendesk Sell]

Zendesk Pricing

Zendesk Sell offers different pricing packages based on your company’s needs and a free 14-day trial.

Team Plan ($19/user/month)

• Customizable sales pipeline
• Email integration with tracking
• Calendar integration
• Task and appointment setting
• Document storage
• Call tracking and recording and text messages
• Offline mobile access
• Pre-build sales dashboard
• Public apps and integrations
• Robust APIs
• Onboarding and adoption resources

Growth Plan ($49/user/month)

• Includes Team Plan features plus…
• bulk emailing and unlimited templates
• more GB storage/user
• Public + private apps and integrations
• Advanced activity report
• Product and price book
• 1000 enrichment credits/month
• 25 prospect credits/month

Professional Plan ($99/user/month)

• Includes Growth Plan features plus…
• More document storage/user
• 3500 enrichment credits/month
• 150 prospecting credits/month
• Lead and deal scoring
• Task automation
• Advanced roles and permissions
• Company hierarchy

Hubspot vs. Zendesk Sell: Which CRM is Right for Your Sales Team?

Choosing HubSpot Sales Hub or Zendesk Sell depends on your specific needs and requirements. If you’re looking for a comprehensive CRM that offers many features, then HubSpot may be the better option. However, if you’re primarily focused on sales, then Zendesk Sell may be a better fit.

Ready to grow? Our team of growth enablement experts knows just which CRM your company needs to reach its maximum potential. Schedule a FREE 15-30 minute consultation with one of them today to get the ball rolling!