Zendesk Support
Customer Support
Your omnichannel customer support solution.
Like what you see? Get a closer look.
Like what you see? Get a closer look. How will Zendesk improve your retention efforts?
What are the main features of Zendesk?
- Seamless channel integration
- Ticket forms
- Conditional and custom ticket fields
- SLA views
- Multilingual
- Multi-brand
Reviews & Ratings
A Crowd Favorite
“Zendesk Support is the best and most restorative solution to give good customer support. It has all the necessary tools to provide the best care, person to person. its design is also innovative, simple, but ideal for the work that needs to be done.”
G2
“Zendesk replaced our legacy ticket system, which was clunky and not cloud-based. Perhaps most importantly, it permitted customers to give direct feedback as soon as a ticket is marked closed. Zendesk has been an invaluable tool for us in evaluating whether we're providing top-notch support.”
Capterra
Zendesk Stats
Headquarters:
San Francisco, CA
Founded In:
2007
Mobile App:
Yes
Free Trial:
Yes
User Minimum:
None
Subscription Types:
Monthly, Annual
Deployment Options:
Cloud hosted
Ideal For:
Startups to enterprises
Popular Industries Served:
Higher Ed, Ecommerce, Retail, Manufacturing, Software, Hospitality
Favorite Features:
Ticketing; Help desk; Email solution
From the Source: Zendesk
“There is absolutely no way we could handle the volume and variety of transactions that come without a tool like Zendesk.”
Scalable Options for Growth-Focused Businesses
Support Team
$19/user/month
- Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
- Routing based on agent status and capacity Direct conversations to the right agent based on their availability, capacity, skill, and the conversation priority, so that they can respond to tickets faster.
- Business rules Initiate workflows triggered by tickety changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices.
- Customer details and interaction history Provide agents with relevant details on the customer and surface a list of recent interactions with the customer so agents have the context they need to provide help.
- Out-of-the-box reporting and analytics Analyze your performance using prebuilt dashboards that include best practice customer service metrics.
- Zendesk MarketplaceTap into 1,000+ prebuilt apps and integrations available to unite your favorite tools and business data.
Support Professional
$49/user/month
- Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
- Routing based on agent status and capacity Direct conversations to the right agent based on their availability, capacity, skill, and the conversation priority, so that they can respond to tickets faster.
- Business rules Initiate workflows triggered by tickety changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices.
- Customer details and interaction history Provide agents with relevant details on the customer and surface a list of recent interactions with the customer so agents have the context they need to provide help.
- Out-of-the-box reporting and analytics Analyze your performance using prebuilt dashboards that include best practice customer service metrics.
- Zendesk MarketplaceTap into 1,000+ prebuilt apps and integrations available to unite your favorite tools and business data.
- Business hoursDefine business hours in Zendesk to let your customers know your support availability.
- Customer satisfaction surveysLet customers provide feedback about their support experience.
- Multilingual support and contentPrivde support and localize your help center in 40+ languages.
- Automatic redactionRemove credit card numbers from incoming tickets, comments and custom fields to protect confiential information.
- Service Level Agreement (SLA) managementSLAs can be added to any view so your team can easily see status and avoid breach.
- Live agent activity dashboardOptimize team performance in real-time by viewing info such as agent statuses across all channels, how many conversations each agent is working, and more.
Support Enterprise
$99/user/month
- Integrated ticketing across email, Tweets and Facebook wall posts An integrated system to engage customers via email, Tweets and Facebook wall posts and easily convert them into tickets.
- Routing based on agent status and capacity Direct conversations to the right agent based on their availability, capacity, skill, and the conversation priority, so that they can respond to tickets faster.
- Business rules Initiate workflows triggered by tickety changes or time-based conditions. Zendesk comes with pre-configured business rules that we recommend as best practices.
- Customer details and interaction history Provide agents with relevant details on the customer and surface a list of recent interactions with the customer so agents have the context they need to provide help.
- Out-of-the-box reporting and analytics Analyze your performance using prebuilt dashboards that include best practice customer service metrics.
- Zendesk MarketplaceTap into 1,000+ prebuilt apps and integrations available to unite your favorite tools and business data.
- Business hoursDefine business hours in Zendesk to let your customers know your support availability.
- Customer satisfaction surveysLet customers provide feedback about their support experience.
- Multilingual support and contentPrivde support and localize your help center in 40+ languages.
- Automatic redactionRemove credit card numbers from incoming tickets, comments and custom fields to protect confiential information.
- Service Level Agreement (SLA) managementSLAs can be added to any view so your team can easily see status and avoid breach.
- Live agent activity dashboardOptimize team performance in real-time by viewing info such as agent statuses across all channels, how many conversations each agent is working, and more.
- Custom team roles and permissionsSpecify granular permissions for agents, and control what they have access to in Zendesk.
- Customizable agent workspacesDisplay the relevant ticket for and macros that pertain to that ticket, and pre-select apps to have expanded and collapsed.
- Third-party data storageStore Zendesk data, files and third-party data in a flexible and open platform.
- Sandbox test environmentReplicate configurations, customizations and metadata into a partial copy of a non-production environment for testing and training purposes.