Infor CloudSuite CRM

Infor® CloudSuite CRM is an award-winning, state-of-the-art technology platform that empowers customer service teams to maximize the value of their most important corporate asset—customer data. The solution’s exceptional usability and flexible configuration capabilities enables personalized user experiences helping to ensure adoption and productivity.

Infor CloudSuite CRM can act as the hub of a customer service team’s commercial operations by creating customer profiles built by capturing information and interactions from across the organization and from external sources. Integration with business management applications, desktop productivity tools, e-marketing, and social media empower everyone in an organization to work together efficiently in the business to build profitable customer relationships.

Infor CloudSuite CRM delivers back-office integration with multiple ERP systems via Infor ION®, Infor’s Intelligent Open Network, a purpose-built middleware solution that delivers a simple but powerful and scalable framework that allows organizations to experience software without borders. The result is enterprise-wide visibility in a single management and modeling environment, plus a unified platform for social, mobile, and cloud. Infor ION enables Infor CloudSuite CRM to connect to ERP systems on a “plug and play” basis—so customer service teams can view relevant data across all their systems.

Infor CloudSuite CRM allows customer service teams to analyze data and assess key performance indicators from across the organization to gain a deeper understanding of business and team performance and make strategic decisions that positively impact the bottom line.

Infor CloudSuite CRM includes patented automation and machine learning technologies and a “networked BI” approach that connects teams and applications across the enterprise via a trusted network of analytics and insights. A comprehensive view of the business empowers smarter decisions in less time.

Infor CloudSuite CRM offers unparalleled flexibility and control over the solution’s robust capabilities, while organizations maintain full ownership and control of their data. Organizations can select from and mix multiple license types to lower Total Cost of Ownership and align customer requirements with differing user profiles.