BrainSell is looking for a senior-level, customer-facing Project Manager to work with internal and offshore engineering teams to balance priorities across various client projects. The ideal candidate will manage Sales, Marketing, ERP, or Customer Service-related software or SaaS
projects for SMB to enterprise-level customers.
Responsibilities:
- Work with Account Executives, Client Stakeholders, and engineers to ensure projects are fully defined and assist in developing supporting documentation (e.g., SOW)
- Understand project objectives and work with technical leads to build implementation schedules
- Lead kick-off meetings, sprint planning meetings, retrospectives, stand-ups, and other AGILE methodologies
- Clearly communicate expectations to project stakeholders; act as a mediator between stakeholders and project team members if needed; communicate project timelines to all stakeholders
- Create, update, and maintain project plans and schedules to keep project teams aligned & maintain accurate project forecasts, burndown, and status
- Track and report on project milestones and provide status reports to project sponsors
and stakeholders - Monitor project progress and enforce workflow, timelines, and deadlines to ensure on-time, on-budget project delivery
- Work with consulting and implementation to align operational and technical strategy
and architecture needs for client projects - Defining project KPIs and success metrics
- Identify, manage, and escalate issues as necessary
- Control, monitor, and facilitate change requests
- Identify, define, and communicate risks to stakeholders
Requirements:
- 10+ years of experience as a Project Manager in the tech or SaaS industry with advanced
technical knowledge - Direct experience in delivering projects using Agile/Scrum and other methodologies
- A deep understanding of project management processes and disciplines
- Strong soft skills with the ability to partner effectively with various cross-functional teams
- Excellent communication skills and ability to communicate at all levels
- Strong knowledge of line-of-business applications and platforms such as CRM/CX,
Marketing Automation, Integrations, cloud software, Customer Service software, etc. - A bias toward action
- Must have the ability to multi-task to manage in a fast-paced, often ambiguous environment effectively
- Ability to proactively identify impediments on the critical path of the project and remove them
- Demonstrated structured problem-solving approach to help a team work through a
wide range of issues - Mastery of using project management software (e.g., Wrike, Jira)
- Intellectual curiosity for emerging technologies and engineering challenges
- Ability to prioritize across different types of value dimensions
- Excellent communication skills and attention to detail
- PMP certification is a big plus
- Experience managing offshore teams is a plus
- Experience managing consulting projects for clients is strongly preferred
Send resume and cover letter to [email protected].
We’re a small yet scrappy bunch of people. We hire for Grit over experience.
Other cultural aspects of our company:
- Liberal PTO
- Maternity and Paternity leave
- Work/Life Balance
- Fair pay
- Transparent
- Supportive managers
- Respect
- Flexibility
- Purpose
Here’s what we’re looking for:
Ability to Learn Our Product Portfolio
- Understand the technical aspects of products.
- Explain complex concepts and stay updated on industry developments.
Effective Communication
- Clearly convey product benefits.
- Utilize strong verbal and written communication skills.
Active Listening and Empathy
- Listen to understand customer needs and challenges.
- Build trust and relationships through empathy.
Problem-Solving and Adaptability
- Adapt to new tools, technologies, and market changes.
- Tailor solutions to meet customer needs effectively.
Business Acumen
- Understand the business environment and customer ROI.
- Think like a business person to align products with customer goals.
Relationship Building
- Build and maintain strong client relationships.
- Nurture relationships over time for long-term success.
Teamwork and Collaboration
- Work effectively with marketing, technical teams, and other departments.
- Deliver a comprehensive customer experience through collaboration.
Coachability and Curiosity
- Be open to feedback and eager to learn.
- Be super curious
- Continuously improve skills and knowledge to enhance effectiveness.
Base Salary: $62,500 – $140,000
Send resume and cover letter to [email protected].