Change Management with Solution Consulting

In this day and age, problems for businesses are in no short supply. Whether it’s struggling to reach your target market, limited cash flow, supply chain issues, increasing brand awareness, or even just keeping customer satisfaction up, entrepreneurs across the board large have their work cut out for them in terms of business success.

Challenges require change, and change is difficult. Most businesses realize when current systems aren’t working, but the exact next steps are often unclear. One of the most valuable assets you can have in a transitionary period is an expert that’s done this sort of thing before.

Enter BrainSell’s consulting program and change management.

Change Management

It’s often the case that organizations, upon finding that their current systems are no longer scaling with their operations, will invest in a new technology and expect it to be a silver bullet or otherwise magic cure to all their business challenges. As much as we’d all like that to be true, it simply isn’t the case. Even if you invest in the most robust, high-performing solution possible, just having it at your disposal isn’t going to solve your problems. It’s often the case that blindly investing in just a solution may well end up being a silver bullet, but that bullet goes straight into your foot.

New systems are best executed when you have a dedicated plan for making sure the change goes smoothly and you get the maximum value out of your software purchase. You need to account for challenges like user adoption, migrations, previously siloed systems, user education, and more.

Most professionals aren’t spending a lot of time in their careers transitioning systems. In fact, a study shows that most people are only ever involved in one or two implementations in their entire careers. There are understandably large gaps in the average person’s knowledge when it comes to processes that they may only experience once in their lives.  Having seasoned consulting professionals onboard ensures that the money you spent on your impressive new piece of software doesn’t get wasted on avoidable issues like ineffective processes and poor user adoption.

“Some larger organizations might have more of the internal help to support implementation after services. But some smaller clients may need to work more heavily with us to see if people can step into an admin or a data engineering role.”

“Supporting folks through the change and making sure they have that communication and execution in a valuable and strategic way is so often overlooked.”

“Even if you try to keep a system pretty simple, you’ll need some configuration that makes sense for you. There isn’t any tool that is going to work out of the box day one without significant governance.”

“We’re always mindful of the processes and the technology, but we also keep the people top of mind. We don’t want to thrust the change on people if they’re not there yet.”

Change Management Across Business Levels

Changes impact all of us differently, so you may be assuming that larger companies may have an easier time transitioning to new systems than smaller ones, or vice versa. Not necessarily the case.

“Some larger organizations might have more of the internal help to support implementation after services,” says BrainSell Director of Consulting Programs Liz Saville in a recent podcast. “But some smaller clients may need to work more heavily with us to see if people can step into an admin or a data engineering role.”

The challenges faced by larger businesses during migrations/implementations are not necessarily those faced by small businesses, and the other way around.  BrainSell has the experience and resources to effectively work with businesses of any size. From a full-service implementation team, to customized technical project management practices, BrainSell is unique in its ability to help companies of varying sizes through their digital transformation journeys.

The Human Component

There’s one thing more important than anything else when dealing with a new solution. More important than any processes, any data analytics, any spreadsheet or any AI technology: the human component. Your team members are the ones using the new technology and supporting your operations in the long haul. Having a change management professional on the project helps transition your staff to the new system in a way that fits them and properly prepare them for the new technology.

“We’re always mindful of the processes and the technology, but we also keep the people top of mind. We don’t want to thrust the change on anyone if they’re not ready for it yet.”

Contact BrainSell today to talk to our integration experts about our blueprinting and consulting services built around getting your new software solution off the ground ASAP.