Dynamics 365 Sales: Frequently Asked Questions (FAQ)

This FAQ covers Dynamics 365 Sales, Dynamics 365 Sales Insights, and Dynamics 365 Sales Premium questions.

Whether you are new to these solutions or want to expand your knowledge, this guide is for you.

Dynamics 365 Sales

What is Dynamics 365 Sales?

Dynamics 365 Sales is a comprehensive suite of sales solutions that includes various products, SKUs, offers, and sales plays. It is available in three editions:

• Enterprise: Ideal for large organizations with sophisticated sales processes.
• Premium: Adds Sales Enterprise with Sales Insights to provide advanced AI functionality.
• Professional: Tailored for smaller sales teams with essential sales functionalities.

Dynamics 365 Sales Insights

What is Dynamics 365 Sales Insights?

Previously known as AI for Sales, Dynamics 365 Sales Insights provides contextual insights and conversation intelligence to help sales teams prioritize activities and improve return on investment (ROI).

What features does Sales Insights offer?

Key features include:

• Who knows whom: Identifies potential connections within your organization to facilitate introductions.
• Talking points: Highlights relevant topics for conversation based on email interactions.
• Relationship analytics: Analyzes CRM and Exchange data to assess relationship health.
• Predictive lead scoring: Uses historical data to predict the probability of leads converting.
• Predictive opportunity scoring: Measures the chances of winning opportunities.

What are the minimum data requirements for Sales Insights?

The minimum data requirements include:

• 100 qualified and 1000 disqualified leads for predictive lead scoring.
• 400 won and 600 lost opportunities for predictive opportunity scoring.

How is Sales Insights licensed?

Sales Insights is sold as an add-on for Dynamics 365 Sales Enterprise and Microsoft Relationship Sales at $50 per user/month. Customers get 3 hours of conversation intelligence per user, with further capacity available for purchase.

Dynamics 365 Sales Premium

What is Dynamics 365 Sales Premium?

Sales Premium is an offer that packages Dynamics 365 Sales Enterprise with Sales Insights. With a user-month price of $135 per user, it enables companies to realize greater sales revenue and productivity by combining sales force automation (SFA) with pre-built AI capabilities.

To whom can Sales Premium be made available?

All new and existing Dynamics 365 sales customers can leverage Sales Premium. It is provided across all channels and programs where Dynamics 365 sales are available.

Dynamics 365 Sales Professional

What is Dynamics 365 Sales Professional?

Dynamics 365 Sales Professional is for smaller sales teams. It provides all essential sales capabilities in a streamlined package. It is a cost-effective offering for organizations that need powerful sales tools without the complexity of the Enterprise edition.

Is there a free trial for Dynamics 365 Sales Professional?

A free trial is available for prospects and customers to try Dynamics 365 Sales Professional.

The powerful suite of Dynamics 365 Sales offers various tools for selling to potential clients optimally and achieving better results. It is available to improve sales processes at large enterprises and small sales teams. For further details on its most current features, connect with BrainSell today!