Sugar Serve
Customer Support
Everything you need to create outstanding customer experiences.
Like what you see? Get a closer look.
Like what you see? Get a closer look. How will Sugar Serve improve your sales efforts?
What are the main features of Sugar Serve?
- Service console
- Case Management
- SLA Management
- Case routing
- Self-service
- Reporting and analytics
Reviews & Ratings
A Crowd Favorite
“Sugar covers the whole customer life cycle from Lead through Sales and on-going Support and Marketing. It is easy to use and has many features like in-line editing that keep Clicks to a minimum. Most tasks can be one with two or three clicks.”
TrustRadius
“Great tool to manage relations with customers and follow-ups, brought some visibility where it was lacking.”
Capterra
Sugar Serve Stats
Headquarters:
Cupertino, CA
Founded In:
April 2004
Mobile App:
Yes
Free Trial:
Yes
User Minimum:
Unlimited
Subscription Types:
Annual
Deployment Options:
Cloud Services & On-Premise Solutions
Ideal For:
SMB, Mid-Market, Enterprises
Popular Industries Served:
Manufacturing, Business Services, Financial Services, Commercial Banking, Insurance, Professional Services, Direct to Consumer, Software/Technology
Favorite Features:
Pre-built reports and dashboards; Self-Service portal; Realtime CX reports
From the Source: Unifin
“The customer journey changed a lot for us with Sugar. Now we can react faster.”
How much does Sugar Serve cost?
Starts at
$80
Per user per month
Billed annually
Includes:
- Omnichannel Engagement via Voice, Chat, Email
- Self-Service Knowledge Base features
- Service Agent Console
- Case & SLA Management
- Built-in Reports and Dashboards
Relevant Solutions & Integrations
Tired of research? Just want straight answers?
